I. Ignoring Screening Active KakaoTalk Users: Four Traps in Korean Customer Acquisition
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Invalid Account Trap: Some KakaoTalk accounts have become invalid because users changed their mobile phone numbers or canceled their accounts. However, enterprises continue to send marketing information to these accounts without screening active KakaoTalk users, resulting in wasted promotion costs. A cross-border clothing enterprise once pushed promotional activities to 50,000 KakaoTalk accounts. Later, through screening active KakaoTalk users, it was found that 32% of the accounts were invalid, directly wasting nearly one-third of the marketing budget.
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Low-Intent Trap: Failing to screen active KakaoTalk users will lead enterprises to push information to users with no demand. Even if the messages are received, it is difficult to arouse their interest. A home appliance brand pushed high-end home appliance information to Korean users of all age groups without screening active KakaoTalk users or adding demand tags, and the final conversion rate was less than 1%, far below the industry average.
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Compliance Risk Trap: South Korea has strict personal information protection regulations. Frequent sending of marketing information to inactive users is likely to cause complaints. A beauty enterprise pushed advertisements to a large number of dormant accounts without screening active KakaoTalk users, receiving dozens of user complaints and nearly violating the red line of South Korea's Personal Information Protection Act.
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Resource Internal Consumption Trap: Repeated sending of invalid information will increase the follow-up cost of the operation team. Failing to screen active KakaoTalk users leads the team to spend a lot of energy on handling invalid inquiries, diverting energy from serving high-intent customers and causing serious resource internal consumption.
II. Core Value of Screening Active KakaoTalk Users: Activating Customer Acquisition Potential
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Improving Conversion Efficiency: After screening active KakaoTalk users, enterprises can concentrate resources on high-intent and high-activity customer groups, enabling marketing information to accurately reach target users. A cross-border e-commerce company screened active KakaoTalk users and targeted its promotions at users who had shopping consultation records in the past 30 days, increasing the conversion rate from 2.3% to 15.7% with remarkable results.
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Reducing Customer Acquisition Costs: After eliminating invalid and low-activity accounts, enterprises' information sending costs and manual follow-up costs are significantly reduced. Data shows that for enterprises that have completed screening active KakaoTalk users, the average unit customer acquisition cost of KakaoTalk marketing has decreased by 48%, and the marketing ROI has increased by nearly 3 times.
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Avoiding Compliance Risks: In the process of screening active KakaoTalk users, enterprises can simultaneously identify and exclude users with complaint records and unsubscribe intentions, ensuring that marketing activities comply with local regulations in South Korea and maintaining the corporate brand image.
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Optimizing Marketing Strategies: Combined with the results of screening active KakaoTalk users, enterprises can clearly grasp the characteristics of active users such as age, region and interests, providing data support for customized marketing content and further improving user acceptance.
III. Screening Active KakaoTalk Users in Multiple Scenarios to Accurately Match Korean Market Demands
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Retail E-commerce Scenario: Focus on screening "recently active in shopping" and "browsing related categories" among active KakaoTalk users, and give priority to pushing information such as new product launches and limited-time discounts to these users. For example, clothing brands can screen active users who have clothing consultation records in the past 15 days and push popular styles of the season to improve purchase conversion rates.
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B2B Foreign Trade Scenario: Focus on screening "enterprise procurement managers" and "industry practitioners" among active KakaoTalk users, and identify target customer groups through account registration information, historical communication content and other dimensions. Before sending cooperation plans and product quotations, screen active KakaoTalk users first to confirm account validity, ensuring efficient and smooth business communication.
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Service Industry Scenario: For service-oriented enterprises such as catering and tourism, when screening active KakaoTalk users, focus on "local geographic tags" and "recent consumption intentions", and push information such as store activities and service packages to them. A local Chinese restaurant in South Korea screened active KakaoTalk users and pushed preferential packages to active users within 3 kilometers around, increasing the in-store customer flow by 28%.
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Brand Promotion Scenario: Screen "young groups" and "socially active users" among active KakaoTalk users, as these users are more likely to participate in brand interactions and share and spread information. By pushing brand activities, interactive mini-games and other content, enterprises can expand brand exposure with the help of the social influence of active users.
IV. Practical Methods for Screening Active KakaoTalk Users to Improve Customer Acquisition Efficiency
- Context-specific promotional tailoring: Differentiated content is pushed to email resources at different tiers, such as sending customized cooperation plans to "high-value customers," industry insight reports to "potential customers," and new product offers to "cultivation customers." Simultaneously, compliance data from overseas email filtering tools is leveraged to add clear unsubscribe options to emails, ensuring promotional compliance.
- Continuous data analysis and optimization: Monthly analysis of email open rates, response rates, conversion rates, and reports from overseas email filtering tools reveals sources of invalid emails and characteristics of high-converting emails, leading to optimization of customer acquisition channels and filtering rules. For example, if the inefficiency rate of emails from a particular channel exceeds 50%, the cooperation strategy for that channel is adjusted promptly.
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Establish a "Screening Before Pushing" Mechanism: After obtaining new KakaoTalk accounts, regardless of the source being exhibition registration, website form or cooperation recommendation, screen active KakaoTalk users first. Only after confirming that the account is active and meets the characteristics of the target customer group can it be included in the marketing list to ensure user quality from the source.
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Regularly Update the Active User Pool: Conduct batch screening of existing KakaoTalk accounts every two weeks, eliminate newly added invalid and low-activity accounts, and add new active users to ensure the dynamic quality of the user resource pool. For key customer accounts, separate screening can be conducted every week to keep track of changes in their activity in a timely manner.
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Optimize Screening Based on User Feedback: After pushing information, track user data such as open rate, response rate and click conversion rate. For users with poor feedback, focus on evaluating their status when screening active KakaoTalk users next time and adjust whether to include them in the push scope.
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Build a User Tag System: Based on the results of screening active KakaoTalk users, add tags such as "activity level", "interest preference" and "consumption capacity" to users. In subsequent marketing, accurately group users according to tags to achieve "personalized push for each person".
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